Refund policy

Return & Refund Policy – IboProPlayer

Last Updated: March 10, 2026

Thank you for choosing IboProPlayer. We aim to provide high-quality digital services and ensure customer satisfaction. Please read our Return and Refund Policy carefully before making a purchase.

1. Digital Product Policy

All products and services offered on IboProPlayer (https://www.iboplaypro.store/) are digital products and services. Because digital products are delivered instantly or activated electronically, they are generally non-returnable.

2. Refund Eligibility

You may be eligible for a refund under the following circumstances:

  • The product/service was not delivered or activated after payment.

  • You were charged incorrectly or twice.

  • The service is completely unusable due to a technical issue on our side and we are unable to resolve it.

To request a refund, you must contact us within 7 days of your purchase.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • The product/service has already been successfully activated or delivered.

  • The issue is related to device incompatibility or user configuration.

  • The customer changed their mind after purchase.

  • The user violated our Terms of Service.

4. Refund Request Process

To request a refund, please contact our support team and provide the following information:

  • Order number or transaction ID

  • Email used during purchase

  • Description of the issue

Contact us via:

📧 Email: Contact@iboplaypro.store
📱 WhatsApp: https://wa.me/+15626380393

Our team will review your request and respond within 24–72 hours.

5. Refund Processing

If your refund request is approved:

  • The refund will be issued to the original payment method.

  • Processing time may take 5–10 business days depending on your payment provider.

6. Service Support

If you experience any issues with your purchase, we encourage you to contact our support team first. Our technical support team will work to resolve any issues before a refund is considered.

7. Policy Updates

IboProPlayer reserves the right to update or modify this Return & Refund Policy at any time. Changes will be posted on this page.